Strategic Thinking0 / 70 covered
Strategic Thinking
Chapter 1

Strategic thinking is a fast repeating loop

Strategic thinking is not a one-off plan.

It is a loop you keep running.

Recognise the signals around you.

Prioritise the few that actually matter.

Mobilise your people and resources to act.

Then the loop starts again, because each action creates new signals to read.

Speed through this loop is what beats competitors.

Strategic thinking is the process through which you recognize, prioritize and mobilize (RPM) to deal with challenges and opportunities.Watkins, Chapter 1
Humble Inquiry
ch01

Three hidden claims hide inside every tell.

Every time you tell someone something unasked, you are silently claiming three things.

You know more than they do.

What you know is right.

And you get to shape their experience for them.

That is a lot of arrogance to carry in one sentence.

Most of us never notice we are doing it.

Gratuitous telling betrays three kinds of arrogance: (1) that you think you know more than the person you’re telling, (2) that your knowledge is the correct knowledge, and (3) that you have the right to structure other people’s experience for them.Schein, ch01
Strategic Thinking
Chapter 1

Most executives react to the loudest signal

Many leaders respond to whatever is loudest in the moment.

In turbulent markets, that means you are always behind.

You spend your energy on whatever shouted last, not on what matters most.

Strategic thinkers do the opposite.

They scan for patterns, pick the few that count, and move fast.

Like most executives, you likely are steering your business through rapid changes in competition, technology and society.Watkins, Chapter 1
Humble Inquiry
ch01

Even kind tells can land as insults.

The well-meaning mushroom lady was trying to save Ed.

He already knew.

Her telling turned a friendly moment into a small social wound.

Good intent does not save you from the cost of an unasked lecture.

People feel talked down to even when you mean well.

The elderly lady who told Ed about mushrooms not only had incorrect information but also had not been invited to tell Ed anything. Her good intentions to be helpful did not save the situation.Schein, ch01
Strategic Thinking
Chapter 1

Recognise means spotting the signal in the noise

The first step is recognise.

Your world is full of information.

Most of it is noise.

Strategic thinkers learn to spot the patterns that point to real threats or real opportunities.

This is not about collecting more data.

It is about seeing which signals actually matter for your business.

Insight is power. If you can better recognize patterns in complex, fast-changing environments, you can act more rapidly and effectively than your competitors.Watkins, Chapter 1
Humble Inquiry
ch01

The quarterback told and lost the one tip he needed.

Jim the quarterback told Rob the guard he had to play better.

Rob already knew.

Rob also knew a future opponent would crush him no matter what he did.

Jim never asked, so he never learned.

The tell looked like leadership and left him blind to a real threat.

Didn’t Rob already know that he had to do better?Schein, ch01
Strategic Thinking
Chapter 1

Prioritise means choosing what really counts

You cannot chase every threat or opportunity.

You have to pick.

Strategic thinkers rank what they see and focus on the few items that will move the needle.

Saying no to good ideas is part of the job.

Without this step, your team scatters its energy and nothing gets finished.

By developing your pattern-recognition abilities, you will better perceive emerging business challenges and opportunities.Watkins, Chapter 1
Humble Inquiry
ch01

Telling keeps you ignorant on purpose.

Here is the paradox.

Telling feels strong.

Asking feels weak.

But telling leaves you stuck with what you already know.

Asking opens the door to what you do not.

The person who tells first often learns last.

telling may cut off or preempt the sharing of important information.Schein, ch01
Strategic Thinking
Chapter 1

Mobilise means committing resources and people

Insight without action is wasted.

The third step is mobilise.

You commit budget, talent and time to your chosen priorities.

You also push the organisation out of heads-down mode and into action.

Without mobilisation, even the best recognition and prioritisation changes nothing.

This became a heads-up conversation, and that created new possibilities.Watkins, Chapter 1
Humble Inquiry
ch01

Telling puts the other person down for a moment.

When you tell someone something they already know, you have just implied they are slow.

Even kind advice lands as a small put-down.

The receiver feels it before they think it.

That feeling is exactly what kills the next honest answer they might have given you.

telling temporarily puts the other person down. It implies that the other person does not already know what is being told and, by inference, that the other person ought to know it.Schein, ch01
Strategic Thinking
Chapter 1

The loop repeats because each move reveals new signals

Once you act, the world shifts.

New competitors react.

Customers respond.

Regulators notice.

That fresh information feeds back into the recognise step, and the loop starts again.

Strategic thinking is not finished when you mobilise.

It restarts the moment your mobilisation lands.

This is a cyclical process in which recognition of problems leads to prioritizing the most important ones and then mobilizing your organization to solve those problems.Watkins, Chapter 1
Humble Inquiry
intro

Dependency is the hidden reason tells backfire.

You tell because you think you are in charge.

But most real work is a relay race.

You need the other person to hand you something you cannot get on your own.

A tell signals you do not need them.

So they stop giving.

The strongest voice in the room often learns the least.

we cannot favor one over other, we need both.Schein, intro
Strategic Thinking
Chapter 1

Speed through the loop beats a brilliant plan

The goal is not the perfect strategy.

It is running the recognise-prioritise-mobilise cycle faster than your rivals.

Two companies can see the same opportunity.

The one that moves through the loop in weeks, not months, wins.

Cycle speed is the competitive advantage.

Moving rapidly through RPM cycles has great value because it will help you – and your team – move faster than competitors.Watkins, Chapter 1
Humble Inquiry
ch01

Humility is a moment, not a personality trait

Humility is not something you are.

It is something that happens to you.

You feel humble in the exact moment you realise you need another person.

That feeling comes and goes with the situation.

The loudest person in the room can feel small in front of a surgeon.

The shyest can feel bold on their own turf.

Humility is a switch, not a trait.

Even the most narcissistic arrogant characters can feel humble in a situation that they cannot understand or control. Even the humblest characters can feel arrogant when they know the answer and are in control of the situation.Schein, ch01
Strategic Thinking
Chapter 1

Pattern recognition finds the vital signals in business noise.

Every day, leaders face a flood of data, news and dashboards.

Most of it is noise.

Buried inside are the few signals that could make or break the business.

Pattern recognition is your ability to spot those important signals before competitors do.

Without it, you cannot prioritize or mobilize your organization.

With it, you act while rivals are still heads-down.

If you can’t recognize threats and opportunities, you cannot prioritize and mobilize your organization to deal with them.Watkins, Chapter 1
Humble Inquiry
ch01

Needing help does not mean being weak

Asking for help is not weakness.

In the moment you need someone, you are simply dependent.

Another person holds something you need to reach your goal.

Recognising this is what the book calls Here-and-now Humility.

It is the clean acceptance that your task depends on them right now.

That acceptance is what makes them feel safe to share with you.

Here-and-now Humility is how you feel when you realize that you are dependent on someone else in the situation. Your status is inferior to the other person at that moment because he or she knows something or can do something that you need in order to accomplish your task or goal.Schein, ch01
Strategic Thinking
Chapter 1

Mental models turn experience into pattern-spotting power.

Your brain matches what you see now against patterns stored in memory.

Strategic thinkers build powerful mental models of cause-and-effect in their domains, like customer behaviour or market shifts.

Those models let them rapidly identify what matters.

The deeper your immersion in a domain, the sharper your models become, and the faster you spot what is changing.

Executives who are good at pattern recognition match their observations about what is happening in the world to their memory patterns.Watkins, Chapter 1
Humble Inquiry
ch02

Your temporary low status gives others safety

When you act lower than the other person for a moment, something happens to them.

They feel acknowledged.

They feel safe.

That safety is what lets them open up and tell you what you really need to know.

Your temporary low status is the gift that opens the door.

It is the engine of Humble Inquiry.

My temporary 'subordination' that can create psychological safety for you, which can increase the chances that you will reveal what I need to know to get a task completed and begin to build our relationship constructively.Schein, ch02
Strategic Thinking
Chapter 1

Two brain systems: one fast and biased, one slow and deliberate.

Nobel laureate Daniel Kahneman describes two systems of thinking.

System 1 is fast, automatic and prone to bias.

System 2 is slower, more deliberate and analytical.

Pattern recognition mostly runs on System 1, which jumps to conclusions.

Strategic thinkers must deliberately train their System 2 to check those quick judgments.

Otherwise, biases steer the conclusions.

System 2 allocates attention to the effortful mental activities that demand it, including complex computations.Watkins, Chapter 1
Humble Inquiry
ch01

Refusing to feel humble sabotages your own goals

Some people would rather fail than admit they need help.

That is the trap.

If you deny your dependency, you never ask.

If you never ask, you never get what you need.

You end up sabotaging your own task just to protect your pride.

Accepting the humble feeling is the only path to getting what you want.

Some would rather risk failure than admit their dependency on someone else. This is as American as rugged individualism.Schein, ch01
Strategic Thinking
Chapter 1

Priming links one idea to the next, speeding up recognition.

When one thought fires, related ideas activate in memory.

This is called priming.

One stimulus speeds your response to related stimuli.

For leaders, priming is powerful.

Seeing falling sales can prime you to think of activist investors.

Seeing stimulus news can prime you to think of liquidity and inflation.

You react faster to threats and opportunities because your brain has already connected the dots.

Priming is like ripples in water. Many associations can be formed that, in turn, “prime” other ideas.Watkins, Chapter 1
Humble Inquiry
ch01

Read the moment to know when to be humble

Do not try to become a humble person.

Try to read the moment.

In one scene you know the answer and can lead.

In the next scene, you do not know, and you need to step back.

The skill is switching.

Spot the moment of dependency.

Lower yourself in that moment.

Then return to equal or lead when the moment has passed.

The trick is not to be preoccupied with personality traits but to learn to read the immediate situation and one's role in it in order to choose wisely when it is important to be here-and-now humble.Schein, ch01
Strategic Thinking
Chapter 1

Selective attention can make you blind to the obvious.

Your attention is limited.

Focus too tightly on one thing and you miss other important things.

In the famous Invisible Gorilla experiment, half the students counting basketball passes missed a person in a gorilla suit walking through the game.

Leaders face the same trap.

Being heads-down on the wrong priority blinds you to the threat or opportunity right in front of you.

More than half the participants were completely oblivious to a person walking through the game in a gorilla suit, pounding their chest.Watkins, Chapter 1
Humble Inquiry
ch01

Surrender is the price of real information

When you step down for a moment, you give the other person power.

They may use it well and tell you the truth.

Or they may take advantage of you.

Either way, you have opened the door.

That risk is the price you pay for real information.

Pretending you do not need anyone keeps the door shut.

You have also opened the door to the possibility of deepening a relationship. The other person may choose to enter the relationship with you but may also belittle you, laugh at you, or in other ways take advantage of you instead of taking you seriously.Schein, ch01
Strategic Thinking
Chapter 1

Beware confirmation bias and the narrative trap.

Your brain wants to confirm what it already believes.

That is confirmation bias.

A related trap is the narrative trap: seeing patterns that are not really there, then telling a tidy story about them.

Both distort your reading of the business landscape.

Strategic thinkers know their minds jump to conclusions and actively test what they think they see.

Kahneman calls the human mind “a machine for jumping to conclusions.”Watkins, Chapter 1
Humble Inquiry
ch01

Every conversation sits on a relationship scale.

Some colleagues stay politely professional.

Others become people you can really count on.

Schein says you are choosing a level in every conversation, often without noticing.

The book names four levels and shows how each one shapes what feels normal to say.

Once you see the scale, you stop blaming chemistry and start making deliberate choices.

telling is most consistent with strangers or casual acquaintances chit-chatting, sharing stories, and otherwise transacting in a Level 1 relationshipSchein, ch01
Strategic Thinking
Chapter 1

The halo effect confuses results with the inputs that drove them.

When a company performs well, we assume its strategy is sound and its CEO brilliant.

When it performs poorly, we blame the strategy and the leader.

This is the halo effect.

Strong overall results create a glow that shapes how we judge the details.

Strategic thinkers separate outputs from inputs.

They do not let good numbers create blind faith in the underlying causes.

We confound outputs with inputs.Watkins, Chapter 1
Humble Inquiry
ch01

Level 1 is transactional and runs on telling.

Level 1 is the polite-professional mode.

Roles are defined.

Distance is kept.

Telling fits naturally.

Nobody gets personal.

It works fine for clear handoffs where you already know the answer.

The trap is that it stays put, even when the situation grows more complex than the roles allow.

Level 1 relationships are transactional, based on formal role definitions and are characterized by the degree of professional distance that is intentionally maintained between peersSchein, ch01
Strategic Thinking
Chapter 1

Immerse deeply in a few chosen domains to build sharper patterns.

You cannot develop excellent pattern recognition in every business area.

You must immerse yourself in a few selected domains and build deep mental models there.

Total immersion is how your brain learns the key variables and trends.

Pick the domains that matter most for your strategy, then put in the soak time.

That is how experience becomes pattern-spotting power.

You must immerse yourself deeply in selected areas – for example, business functions such as marketing, industries like fast-moving consumer goods or stakeholder environments such as government relations.Watkins, Chapter 1
Humble Inquiry
ch01

Level 2 is personal, built by inquiry and revealing.

Level 2 is where people know each other well enough to handle surprises.

Conversations shift from telling to mutual inquiry.

Both sides reveal more of themselves.

This is where flexibility and resilience live.

Teams stuck at Level 1 keep getting blindsided by the same complexity.

Level 2 implies getting to know each other at a more personal level in order to develop a higher level of openness and trust, what we refer to as building a positive relationshipSchein, ch01
Strategic Thinking
Chapter 1

Apprentice yourself to experts and ask them how they think.

Find people who are great at pattern recognition.

Watch how they work.

More importantly, ask them about their thought process.

Good questions include: What patterns did you see?

What did you connect to past situations?

What was novel?

How confident are you?

This kind of apprenticeship builds mental models faster than working alone.

The expert must be willing to share how their mind works.

Find opportunities where you can observe and learn from the work of people who are great at pattern recognition and so absorb their ways of thinking.Watkins, Chapter 1
Humble Inquiry
ch01

Level 3 is intimacy, optional at work.

Level 3 is real intimacy, friendship or love that grows from Level 2.

It can show up at work, but it can also distort decisions.

Managers should not use closeness as a cover for favoritism or nepotism.

The deeper the relationship, the more careful the line.

Level 3 relationships of friendship or love may grow in the more personal and social setting, from a Level 2 relationship, fed by a more consistent Humble Inquiry attitudeSchein, ch01
Strategic Thinking
Chapter 2

Systems analysis is breaking things into parts and modelling how they interact.

A system is more than a list of parts.

It is the connections between them.

Change one part, and the others respond.

Systems analysis means naming the elements, mapping how they connect, and seeing the whole as more than the sum of its pieces.

This lets you predict side-effects, not just front-line events.

The process of creating systems models consists of: (1) breaking complex phenomena down into sets of component elements; (2) understanding how those elements interact; and (3) using that information to build good representations of the most important cause–effects relationships in the business world.Watkins, Chapter 2
Humble Inquiry
ch01

Level minus-one is domination.

Level minus-one is not neutral, it is hostile.

The more powerful party tells, the less powerful party obeys, and any attempt to relate as equals gets rejected.

It is on the scale as a warning.

When you feel resistance to even asking, you may have slipped into a domination frame.

Level –1 (domination) is basically a negative relationship characterized primarily by the more powerful telling the less powerful what to do and rejecting efforts to form more equitable relationshipsSchein, ch01
Strategic Thinking
Chapter 2

Your organisation is six elements that must fit together.

The author adapts Galbraith's Star Model.

Every organisation has six elements: strategic direction, structure and decision-making, processes and systems, people and capabilities, measures and rewards, and culture at the centre.

Change one and the others shift.

Misalignment between them causes dysfunction.

A new customer-centric strategy, for example, fails if decision-making stays siloed.

Why? Because organizational systems need to have “fit” or coherence among their elements. Misalignment between elements, such as strategy and structure, can result in dysfunction and underperformance.Watkins, Chapter 2
Humble Inquiry
ch01

Asking moves you up, telling keeps you flat.

The arrow runs from Level 1 upward through inquiry.

Humble Inquiry is the activity that moves you toward Level 2.

Telling keeps you at Level 1, or worse.

Asking and revealing invite the other person in.

Every question you ask is a small vote for the level you want to operate at.

the key is to invite others through Humble Inquiry to move toward a Level 2 relationshipSchein, ch01
Strategic Thinking
Chapter 2

Four tools for thinking in systems: leverage, limits, feedback, and tipping points.

Four system tools sharpen your thinking.

Leverage points: spots where small effort creates big change.

Limiting factors: the bottleneck that caps everything else, fix it and the rest follows.

Feedback loops: outputs circled back as inputs, which can stabilise or trap you.

Tipping points: where slow, steady change suddenly explodes into something irreversible.

Watch for all four in your business.

Recognize that system dynamics usually have important non-linearities and “tipping points.” When a system is linear, input changes generate proportional changes in outputs.Watkins, Chapter 2
Humble Inquiry
ch01

Notice which level you are choosing right now.

Start paying attention in your next few conversations.

Is this person a stranger I want to keep distance from, or someone I need to count on under pressure?

Your answer should shape whether you tell, ask, or share something personal.

The level is your choice, made moment by moment.

Level 2 relationships offer the promise of flexibility, adaptability, and resiliency, which derive from group members and their leaders learning the gentle art of asking instead of tellingSchein, ch01
Strategic Thinking
Chapter 2

Recognising a pattern only matters if you can trace its consequences.

Pattern recognition tells you something is happening.

Systems analysis tells you what comes next.

Together, they convert a sharp observation into a usable prediction.

The book calls this upgrading raw insight into foresight, the difference between seeing the storm and knowing which towns will flood.

Systems models can enhance your pattern-recognition ability by reducing the cognitive load required to focus on what is most important. As a result, you more quickly “see” emerging challenges and opportunities.Watkins, Chapter 2
Humble Inquiry
ch02

Humble Inquiry is an attitude, not a list of questions

Schein says Humble Inquiry is more than clever wording.

It is an attitude you carry into every talk.

The attitude shows up in your body, your tone, your timing, and your patience.

People sense it before they hear your words.

The attitude matters because the right question asked flat is hollow.

The same question asked with warmth and curiosity lands.

Humble Inquiry is, in the end, both an attitude and a conversational tactic, something that you know how to do, have probably chosen to do many times when you were interested in building a relationshipSchein, ch02
Strategic Thinking
Chapter 2

The Ever Given was unpredictable; the failure was not.

A skyscraper-sized ship jammed the Suez Canal for six days.

The event was unforeseeable.

The vulnerability was not.

Analysts had long warned that global supply chains, stripped of slack for efficiency, were one shock from cascading failure.

The blockage cost $9 billion a day in trade.

The lesson: you cannot predict the specific crisis, but you can predict the class of disasters waiting to happen.

While the specific nature, location and timing of the blockage of the Suez Canal were not predictable, the potential for something to disrupt a vital transportation link in the global trade system was recognized.Watkins, Chapter 2
Humble Inquiry
ch02

Curiosity is the engine

Curiosity drives the attitude of Humble Inquiry.

Not cleverness, not technique.

Real curiosity means you do not already know the answer.

You want to learn.

When you ask from that place, the other person feels your genuine interest.

That feeling is what makes them willing to open up.

Without curiosity, your questions sound like interrogation.

Humble Inquiry goes beyond mere questioning and displays an attitude of interest and curiosity that hopefully engenders a similar reciprocal demeanor of curiosity in the other person in the conversation.Schein, ch02
Strategic Thinking
Chapter 2

Define boundaries, map causes, find limits, then test with simulations.

To build systems thinking, start with three steps.

First, set boundaries around the problem, narrow enough to stay focused, wide enough to catch knock-on effects.

Second, map what causes what, drawing causal loops to see connections.

Third, hunt for the limiting factor that bottlenecks everything.

Test your model through business simulations where you can rewind and retry.

Ultimately, you will hone your ability to analyze systems through practice; business simulations are great tools. Simulations provide a manageably complex environment where you can safely experiment and gain insight into cause–effect relationships.Watkins, Chapter 2
Humble Inquiry
ch02

Asking shifts power, briefly, to the other person

When you ask a humble question, you hand a small piece of power to the other person.

They now know something you need.

For a moment you depend on them.

This is uncomfortable for many people.

But that tiny power shift is what creates psychological safety.

The other person feels safe enough to tell you the truth because you have made yourself vulnerable first.

My Here-and-now Humility can by itself trigger a very positive and genuine curiosity and interest in you. You will feel acknowledged, and it is precisely my temporary “subordination” that can create psychological safety for youSchein, ch02
Strategic Thinking
Chapter 3

Mental agility has two halves: level-shifting and game-playing.

Mental agility rests on two skills that build on each other.

Level-shifting means moving your view up to the big picture and back down to the detail.

Game-playing means thinking through how other smart players will move when you move.

You need both.

One without the other leaves you either lost in weeds or floating with no grip on reality.

Mental agility relies on two cognitive abilities that complement and amplify one another. The first is level-shifting… The second pillar of mental agility is game-playing.Watkins, Chapter 3
Humble Inquiry
ch02

Sincerity is the test, not your words

Humans are built to spot fake interest.

You cannot fake Humble Inquiry.

Even if your words are perfect, your tone and timing will give you away.

Others will sense that you do not actually care.

Worse, they will resent the performance.

Real interest shows up as real interest.

People read the signal long before they parse the question.

Humans are very sensitive, with highly tuned emotional radars. We also may be better at perceiving insincerity in others than we are in hiding the mixed signals we send out to others. An insincere boss is spotted quickly and often resented.Schein, ch02
Strategic Thinking
Chapter 3

Level-shifting is changing altitude on purpose.

Level-shifting means switching on purpose between a wide view and a close view.

Zoom out to see the whole landscape.

Zoom in to check the details.

Zoom out again to check direction.

Pick the right altitude for each moment.

Too high and you miss what is really happening.

Too low and you lose sight of where you are headed.

You need to know when to be in the clouds and when to be on the ground. Too much time on the ground, and you get bogged down in minutiae.Watkins, Chapter 3
Humble Inquiry
ch06

Revealing yourself is part of the attitude

Humble Inquiry is not only about asking.

It is also about revealing.

To build trust, both people have to show something.

If you only ask and never share, you become an interviewer, not a partner.

The attitude includes offering a small piece of yourself so the other person feels safe doing the same.

Sharing is how you earn the right to hear their truth.

The essence of the Humble Inquiry attitude is to drop the professional, task-oriented, transactional self and either ask about or reveal something that clearly has nothing to do with the purpose of the transactionSchein, ch06
Strategic Thinking
Chapter 3

First-mover advantage is real but not guaranteed.

In some games, moving first wins.

The first firm into a new market often grabs more profit over time.

In other games, waiting is smarter.

Watch how others fare, then move with what you have learned.

The trick is to spot early which kind of game you are playing.

Does being the first mover in a game give that player an advantage? The answer in chess is yes. Researchers have concluded that the player who makes the first move with an equally able opponent has an inherent advantage, with an estimated win rate of between 52 and 56 per cent of all games.Watkins, Chapter 3
Humble Inquiry
ch02

Body language and silence carry the attitude

Your attitude shows in things you do not say.

Eye contact, posture, the pauses between words.

Even silence, when used with patience, signals curiosity.

It invites the other person to keep going.

So your tone of voice, your stillness, your unhurried pace all broadcast whether you actually want to hear the answer.

People read these signals more than your words.

We display this attitude through body language, choice of words, tone, and sometimes even silence, which conveys our patience and curiosity—a way of encouraging the other person to talk.Schein, ch02
Strategic Thinking
Chapter 3

Signals shape how others see their choices.

You cannot talk prices with competitors.

But you can signal.

Raise prices in one product line and watch if rivals follow.

Commit publicly to a big investment to deter new entrants.

A credible signal changes how others size up their own moves.

Choose signals that lock you in just enough to make them believable.

If you successfully convince other players that you are irreversibly committed to this course of action, you change their risk–benefit assessments in ways that may deter them from investing themselves.Watkins, Chapter 3
Humble Inquiry
ch02

Know why you are in the conversation

Before you say a word, get clear on your purpose.

Are you trying to learn, to connect, to fix something?

Your purpose shapes every question you ask.

Without a clear purpose, you drift into chatter or default to telling.

Schein says situational awareness is the skill.

Know why you are there, and your questions will follow naturally.

Your sense of purpose defines your attitude, and knowing why you are in a conversation helps you to clear your head of distractions and irrelevant feelings.Schein, ch02
Strategic Thinking
Chapter 3

Backward induction starts from the end and works back.

Backward induction flips normal planning.

Picture where you want to be in two or three years.

Then ask what must be true today to get there.

From that, choose your first move.

Era planning is the same idea applied to a career or a business strategy.

Set a horizon, name the future you want, and reason back to this quarter.

Backward induction, by contrast, is about looking forwards in time to gain clarity about where you want to end up, and then reasoning backwards to the present to define your best first move.Watkins, Chapter 3
Humble Inquiry
ch02

You already know how to do this

You have built personal relationships before.

You did it as a kid.

You do it with close friends.

The same instincts apply at work.

You do not need new skills.

You need to remember skills you already have.

The Humble Inquiry attitude is not exotic.

It is the everyday curiosity you used on the playground, redirected into adult settings.

Generally, and increasingly with younger work populations, underlying Humble Inquiry skills may come even more naturally, reinforced by social and digital toolsSchein, ch02
Strategic Thinking
Chapter 3

Build the muscle with games and scenarios.

You can sharpen mental agility on purpose.

Play chess or bridge.

Run scenario-planning workshops.

Role-play your rivals, customers and regulators in a setting close to the real one.

Each practice session trains you to see action and reaction faster.

Repetition is what turns it into a habit of mind.

Playing games like chess, even occasionally on your mobile device against virtual opponents, will help you internalize the discipline of thinking through action and reaction.Watkins, Chapter 3
Humble Inquiry
ch03

Asking has many flavors, not just one.

Once you start asking questions, you notice they feel different.

Some open people up.

Some steer them.

Some judge them.

Schein sorts inquiry into four kinds.

Each one does something different in a conversation.

Knowing which kind you are using is a skill on its own.

We have a tendency to think of asking or telling as just simple alternatives when, in fact, there are many forms of each with different consequences.Schein, ch03
Strategic Thinking
Introduction

CUVA is VUCA rearranged, with Complexity first

The book swaps the order of the old military phrase VUCA.

Complexity moves to the front, making the acronym CUVA.

The author puts complexity first because it is the root.

From tangled cause-and-effect, the other three forces grow.

Memorize the order: Complexity, Uncertainty, Volatility, Ambiguity.

While VUCA sounds good and is easy to remember, I think the order of the words should be flipped, with complexity at the front (making the acronym CUVA).Watkins, Introduction
Humble Inquiry
ch03

Humble Inquiry starts from real ignorance.

Humble Inquiry is asking because you do not know, and you want to learn and connect.

You are not steering.

You are not advising.

You are simply curious about the other person.

The attitude matters more than the words.

Without real curiosity, the question becomes a performance.

We see Humble Inquiry as primarily about reducing one's ignorance, making sense of complicated situations, and in that process, deepening relationships.Schein, ch03
Strategic Thinking
Introduction

Complexity means cause and effect are tangled

A complex domain has many parts that interconnect.

Healthcare systems have thousands of staff, hundreds of facilities, and dozens of processes.

Leaders cannot hold all of it in their heads at once.

That is what makes cause and effect hard to trace.

Complexity is the reason tidy, linear thinking falls apart.

Complexity means that the domain of interest (for example, developing new products) has many interconnected variables that make it challenging to comprehend with the limited cognitive capacities that we all have as human beings.Watkins, Introduction
Humble Inquiry
ch03

Diagnostic inquiry steers toward what you think matters.

Diagnostic inquiry focuses the other person on a topic you have decided is important.

You are still asking, but you are taking charge of the direction.

This can be useful in coaching or therapy, where part of the job is to lead.

Done too early, it can shut the other person down before trust is built.

Diagnostic inquiry steers the client's thought process and conversation toward areas that the helper considers to be relevant to providing help.Schein, ch03
Strategic Thinking
Introduction

Uncertainty means outcomes cannot be pinned down

You can list the possible outcomes.

You can even rank them by probability.

But you cannot predict which one will happen.

No amount of extra data fully closes the gap.

Strategic thinkers isolate the biggest uncertainties and explore what each plausible scenario would mean.

Uncertainty means dealing with situations with a clear set of potential outcomes but where the specific event that will occur cannot be perfectly predicted.Watkins, Introduction
Humble Inquiry
ch03

Confrontive inquiry hides advice inside a question.

Confrontive inquiry looks like a question but carries your own opinion inside it.

Something like, weren't you angry.

Or, why didn't you say something.

The other person can usually feel the hidden judgment.

This kind of question is a tell wearing a question mark.

Confrontive inquiry not only influences the direction of the conversation but adds the helper's own ideas, concepts, or advice as part of the question.Schein, ch03
Strategic Thinking
Introduction

Volatility means the ranking itself can change overnight

Things shift fast.

A new competitor appears.

A regulation flips.

Oil prices spike.

What looked like a minor issue yesterday becomes the top threat tomorrow.

Strategic thinkers must sense changes quickly and reassess priorities on the spot.

Speed of response matters more than the original plan.

Volatility means that important things – for example, the price of oil – change rapidly. This makes it challenging to track what is happening and adapt to the changes.Watkins, Introduction
Humble Inquiry
ch03

Process inquiry asks about us, not the topic.

Process-oriented inquiry turns the spotlight away from the content and onto the conversation itself.

Questions like are we getting anywhere, or is this working.

It is the reset button.

When a talk starts going wrong, this kind of question can save it.

An option that is always on the table is to shift the conversational focus onto the conversation itself.Schein, ch03
Strategic Thinking
Introduction

Ambiguity means people cannot agree on the problem

Stakeholders see different problems and different solutions.

Hospital systems feel pressure to cut costs.

Patients want cheaper care.

Both are right from their own seat.

Strategic thinkers negotiate among these views to build a shared frame of the problem before trying to solve it.

Ambiguity means there are diverse viewpoints about what problems the organization should focus on. There may also be competing perspectives about the potential of different solutions.Watkins, Introduction
Humble Inquiry
ch03

Timing matters as much as the kind of question.

Helpers, coaches, and therapists move among all four kinds.

The trap is using diagnostic or confrontive questions before trust is built.

Or using Humble Inquiry when the moment really calls for a challenge.

Knowing when to use which is the skill.

We have to learn that diagnostic and confrontive questions come very naturally and easily, just as telling comes naturally and easily.Schein, ch03
Strategic Thinking
Chapter 4

CUVA makes problems wicked

Wicked problems are not just hard.

They are novel and tangled.

You have no playbook.

Often you cannot even say what the problem is, let alone solve it.

CUVA is what makes a problem wicked.

Clean cause-and-effect problem-solving is the wrong tool.

most of the important problems your organization faces today are “wicked,” which is shorthand for highly challenging, increasingly intractable problems which exhibit some combination of the CUVA factors of complexity, uncertainty, volatility and ambiguity.Watkins, Chapter 4
Humble Inquiry
ch03

A humble question with the wrong tone becomes a tell.

A question can sound open and still be a tell if your tone betrays an answer you already want.

People pick up on tone faster than words.

Sincerity is part of the question.

Without it, even Humble Inquiry can land like judgment.

Whether such questions can be thought of as Humble Inquiry then depends on the tone and context in which they are asked and on the state of the relationship between the two parties.Schein, ch03
Strategic Thinking
Chapter 4

CUVA is why the six disciplines exist

Pattern recognition, systems analysis, mental agility and the rest are not extras.

They exist because CUVA problems will not yield to familiar tidy thinking.

Naming CUVA tells you why ordinary problem-solving fails on the issues that matter most.

The six disciplines are the response.

The combined impact of CUVA can make your problems seem intractable, making it essential to use a structured problem-solving process.Watkins, Chapter 4
Humble Inquiry
ch03

The four kinds fit different moments.

Humble Inquiry fits the start, when you need to understand.

Diagnostic fits once trust exists and focus helps.

Confrontive fits when a pattern needs breaking.

Process fits when the talk itself is stuck.

Each has its place.

None is always right.

Humble Inquiry starts with the attitude and is then supported by our choice of questions.Schein, ch03
Strategic Thinking
Chapter 4

Framing is the most important phase

Phase 2 is framing the problem.

It is the most counter-intuitive and most valuable step.

You turn the problem into a clear question.

You name the criteria that will judge a good answer.

You list the obstacles in the way.

Done well, this aligns everyone on the question before anyone proposes an answer.

Misframed problems lead to polished solutions that solve the wrong thing.

The formulation of a problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill.Watkins, Chapter 4
Humble Inquiry
ch08

Speed beats reflection in this culture.

American work culture treats faster as better.

Get to the point.

Get to the answer.

Get to the result.

Slowing down to ask a question looks inefficient, even lazy.

Hurry blinds us.

We stop seeing the broader context.

We stop noticing what is really going on.

The book warns that fail-fast works for software.

It does not work for human relationships.

The problem with humans in groups is that we have strong feelings about ourselves and about the other people with whom we have relationships.Schein, ch08
Strategic Thinking
Chapter 4

Use the Hero's Journey to frame the problem

The book borrows a storytelling tool for framing.

Name the hero, who is leading the effort.

Name the quest, the question to answer.

Name the treasure, the best outcome and why it matters.

Name the dragons, the obstacles that could block you.

This shared language aligns stakeholders who see the problem differently.

It distils complex debates into a picture everyone can hold.

Enders and Chevallier's framework is helpful because it memorably distils your thinking. It's especially valuable when problem-solving involves multiple stakeholders.Watkins, Chapter 4
Humble Inquiry
ch04

We claim to value teamwork but reward stars.

We say we love teamwork.

Then we promote the lone star and pay the top salesperson the most.

We blame individuals when teams lose.

We praise individuals when teams win.

The Olympics relay example is perfect: world-class runners, dropped baton, lost race.

The culture talks teamwork but runs on individualism.

That gap is what Humble Inquiry has to push against.

We publicly tout teamwork and congratulate the winning team (an espoused value), but we generally don't believe that the team could have done it without the individual star, who usually receives the greatest reward.Schein, ch04
Strategic Thinking
Chapter 4

Separate exploration from judgment

Premature criticism kills good ideas.

Phase 3 is exploration, and it should stay separate from Phase 4, which is judgment.

Use efficient search when solutions already exist.

Use root-cause analysis when you must dig into the underlying drivers.

Give the work time.

Preparation, incubation, intimation, illumination, verification.

Mix creativity with structure.

Don't impose too much form, or the ideas never surface.

Unfortunately, the failure to manage dissent and contrarian perspectives constructively causes many good ideas to wither on the vine.Watkins, Chapter 4
Humble Inquiry
ch04

Asking feels like showing weakness.

Most managers think promotion means they get to tell people what to do.

The book says that is exactly the assumption that blocks Humble Inquiry.

Asking out of ignorance feels like exposure.

Expert knowledge is prized.

Telling feels powerful.

Asking feels like giving power away.

The culture trains us to perform certainty, not curiosity.

Ed once asked a group of management students what it meant to them to be promoted to manager. They all said without hesitation, "It means I can now tell others what to do."Schein, ch04
Strategic Thinking
Chapter 4

Use a weighted scoring matrix to decide

Phase 4 turns debate into a clear choice.

List your evaluative criteria.

Rank options on each one, using a 0 to 100 scale.

Weight each criterion by importance, weights summing to one.

Multiply scores by weights, then add.

The option with the highest total wins.

This makes trade-offs explicit.

It often reveals an unexpected winner, the option that scores well on several important dimensions.

Although you haven't ranked the Thai restaurant as your most preferred on any of the dimensions, it comes out on top in this analysis. Why? Because it's good on several important dimensions.Watkins, Chapter 4
Humble Inquiry
ch04

The same culture that built success now blocks it.

Here is the twist.

The individualism that made American industry great is exactly what now blocks complex work.

Modern tasks are interdependent.

Surgery, aviation, product launches, software teams.

None of them work without coordination.

The culture that prized the lone achiever is now the culture getting in the way of the team.

That is why the cultural shift to inquiry is urgent, not optional.

As tasks become more complex and interdependent, collaboration, teamwork, and relationship building through Humble Inquiry may become critical for optimal task accomplishment—and survival.Schein, ch04
Strategic Thinking
Chapter 4

Solutions are commitments, not answers

Phase 5 is not just picking an answer.

It is committing the organization to a path.

Allocate the resources.

Assign the owners.

Set the targets.

Know the opportunity costs of the roads not taken.

Most major decisions can be adjusted later.

So commit with the option to course-correct, and use what you learn to start the next cycle.

your solutions to organizational problems are not 'answers' per se; they are paths forward that you commit your organization to.Watkins, Chapter 4
Humble Inquiry
ch04

Humble Inquiry challenges the zero-sum mindset.

American culture runs on a hidden belief.

If I am not winning, I am losing.

If I do not tell first, someone else will and take the lead.

Followers lose.

Leaders tell.

Cooperation is a last resort.

Humble Inquiry breaks this loop.

It assumes both sides can win.

It assumes the best outcome is shared.

That assumption alone is countercultural.

If you are not leading, you are following. Don't we always seek out an alpha who will do and not dither?Schein, ch04
Strategic Thinking
Chapter 4

Use the ASCI matrix for stakeholder roles

Phase 1 is about people, not just process.

Map every stakeholder against four roles: Approve, Support, Consult, Inform.

This ASCI matrix shows who holds the authority, who holds the resources, whose input you need, and who just needs updates.

Plan the matrix up front.

Update it as the process unfolds.

Engage stakeholders early, or the process will stall later.

Identify the key stakeholders and the roles you anticipate they will play in each stage of the journey. Plan to update the matrix as the process unfolds; your understanding of stakeholders and their roles will undoubtedly evolve as you learn more.Watkins, Chapter 4
Humble Inquiry
ch07

Your mind runs a four-step loop before you speak

Schein calls it the ORJI cycle.

Observe.

React.

Judge.

Intervene.

It happens in a split second.

You see something.

You feel something.

You decide what it means.

Then you act.

Every conversation runs on this loop.

The catch is that it is mostly unconscious, and it is the engine behind both telling and asking.

Diagram 7.1 shows how, in a split second, we observe (O), react (R), make judgments (J), and then intervene (I).Schein, ch07
Strategic Thinking
Chapter 4

Structured process earns buy-in through fairness

People accept outcomes they dislike if they see the process as fair.

So be transparent about how decisions will get made.

Show the steps.

Apply the same rules to all options.

This is the power of fair process.

It is why structured problem-solving is also a political tool.

Stakeholders who feel heard are far more likely to support the final choice.

Research has shown that people are more likely to accept outcomes that are not wholly favourable to them if they perceive the decision-making process to be fair.Watkins, Chapter 4
Humble Inquiry
ch07

Observation is where the cycle gets corrupted

Observation sounds simple.

Just look and listen.

Schein says it is the most dangerous step.

You do not passively register what is in front of you.

Your culture, your mood, and your needs filter the data.

He puts it bluntly.

You do not see what is there.

You see what you are able to think and talk about.

To put it more dramatically, we do not think and talk about what we see; we see what we are able to think and talk about.Schein, ch07
Strategic Thinking
Chapter 5

Vision must be bold but believable.

The best visions stretch people without breaking their trust.

Jim Collins and Jerry Porras call this a BHAG, a Big, Hairy, Audacious Goal.

Kennedy's 1961 challenge to put a man on the moon by decade's end is the textbook case.

Too small and nobody cares.

Too far-fetched and nobody believes it.

The sweet spot is ambitious yet plausible, so the team feels the pull forward.

Jim Collins and Jerry I. Porras coined the term “BHAG” – for Big, Hairy, Audacious Goal – to capture the need for vision and ambition to go together.Watkins, Chapter 5
Humble Inquiry
ch07

Your reaction can fire before you notice it

Reactions in the ORJI cycle do not always come after observation.

They can arrive at the same time, or even before.

You feel a flash of anger or fear before you have any conscious thought.

Most of the time you do not notice the feeling at all.

You skip straight to judgment and action, then tell yourself you were being rational.

The most difficult aspect of learning about our emotional reactions is that we often do not notice them at all.Schein, ch07
Strategic Thinking
Chapter 5

Powerful simplification makes a vision stick.

A great vision must be distilled into simple, vivid language.

Few phrases.

Strong images.

Repeated often.

Leaders who can take a complex strategy and shrink it to a single memorable line are the ones whose people wake up energised.

McDonald's vision uses descriptors like "running great restaurants" and "getting faster, more innovative." Plain words, repeated, create belief.

To galvanize people behind the vision, you must seek to achieve powerful simplification by communicating your organization’s future direction in straightforward, evocative terms.Watkins, Chapter 5
Humble Inquiry
ch07

Judgment rides on top of unexamined feelings

You think you are being logical when you judge a situation.

Schein warns that judgment is built on whatever data your observation let through, plus whatever feeling your reaction stirred up.

The analysis can look smart and still be wrong.

The error happened upstream, in step one or two, and you never noticed.

All of the analyses and judgments we engage in are worth only as much as the data on which they are based.Schein, ch07
Strategic Thinking
Chapter 5

Stories and metaphors carry vision farther than data.

Facts inform.

Stories move people.

Research shows we remember information wrapped in stories far longer than bare figures.

Leaders should pick a classic story archetype, like rags-to-riches, the holy grail, or love, and frame their vision inside it.

A vision stated as a memorable tale reaches hearts in a way that bullet points never can.

Research confirms well-designed stories are the most effective vehicle for influencing.Watkins, Chapter 5
Humble Inquiry
ch07

Even staying silent is an intervention

Schein uses the word intervention instead of action on purpose.

Looking away, staying quiet, losing eye contact.

Those count too.

Whatever you do or do not do shapes the other person, and their own ORJI cycle fires in response.

Knowing this stops you from pretending that holding back is neutral.

It is very important to know that everything you do in an interaction is an intervention that will have some kind of impact on others.Schein, ch07
Strategic Thinking
Chapter 5

Gene Woods built a vision by listening first.

When Woods became CEO, he did not draft a vision from his desk.

He walked the halls, asking staff what they did well, what got in the way, and what their aspirations were.

The themes that surfaced, hope, healing, national leadership, became the seeds of his vision.

He then tested and refined it with stakeholders until it became a shared story.

Co-creation built ownership.

I spent a lot of time walking the halls, asking people what we do well, what should our aspirations be and what gets in the way.Watkins, Chapter 5
Humble Inquiry
ch07

The graduate student case maps every step of ORJI

Ed's daughter knocks on the door.

He observes her arrival.

He reacts with anger.

He judges her as disobedient.

He intervenes by yelling.

The next morning his wife runs the same loop backwards with him.

The real failure was step one.

He observed his daughter through the lens of his own anxiety, never checking what she actually came to say.

Reconstruction of the ORJI cycle, in reflection afterwards, often reveals that one's judgment is logical but is based on what are perceived to be facts yet which may be neither accurate nor complete.Schein, ch07
Strategic Thinking
Chapter 5

Atrium's vision: first and best choice for care.

Woods distilled Atrium Health's future into six words: To be the first and best choice for care.

It signalled a deliberate shift toward growth and change.

It gave staff a simple test for every decision.

The phrase became a rallying cry because it was short, specific, and emotionally true to the work the hospital already did.

To be the first and best choice for care. “This struck a chord in the organization and became a rallying cry,” said Woods.Watkins, Chapter 5
Humble Inquiry
ch07

Slow the cycle by asking yourself what you assume

Practice Humble Inquiry on yourself before you turn it on anyone else.

Pause.

Ask what you are feeling.

Ask what you are assuming.

Ask what you might be missing.

Schein calls this inquiring of oneself before one acts.

It buys you time to check the data at the start of the loop, where distortion really lives.

An important use of Humble Inquiry in this regard is to inquire of oneself before one acts.Schein, ch07
Strategic Thinking
Chapter 5

Bombardier shows the cost of a vision too big.

Bombardier's leaders set their sights on becoming a top-tier global aircraft maker and staked the company on the C Series jet.

The vision was grandiose.

Costs ballooned, sales fell short, and Airbus took control of the program for a token dollar.

By 2020 the CEO was gone.

A vision that overreaches does not inspire.

It destroys.

Leaders must pair boldness with realism.

Leaders must not overreach and commit to an unachievable vision. The ability to articulate a compelling vision with bold self-confidence is desirable, but what may initially seem visionary may turn out to be grandiose.Watkins, Chapter 5
Humble Inquiry
ch07

The deepest trouble lives in step one

If your observation is bad, your reaction is bad, your judgment is bad, and your intervention is bad.

Schein says the safest place to slow down is at the very beginning.

Catch the bias before the rest of the cycle runs on corrupted data.

That is where Humble Inquiry earns its keep.

The time when Humble Inquiry is often most needed is when we observe something that makes us angry or anxious.Schein, ch07
Strategic Thinking
Chapter 5

Push and pull both move people toward the vision.

Leaders change behaviour through two levers.

Push uses formal tools like budgets, targets, and compensation to steer action.

Pull paints an attractive future so compelling that people want to change on their own.

Most leaders are strong at one and weak at the other.

Pairing both is what makes a vision actually take hold inside an organisation.

Push and pull approaches are complementary. Alone, neither approach will be enough to alter embedded habits or working practices to bring about change.Watkins, Chapter 5
Humble Inquiry
ch08

Changing habits triggers two competing fears

Learning to ask instead of tell is unlearning, not just new learning.

Two anxieties show up.

Survival anxiety is the worry you cannot keep doing things the old way.

Learning anxiety is the fear of looking weak, losing status, or feeling awkward while you practise.

The two compete.

Most people stay stuck.

As long as learning anxiety remains stronger than survival anxiety, we will resist change and avoid learning.Schein, ch08
Strategic Thinking
Conclusion

Political savvy is the discipline that turns plans into results

You have spotted the signal, modelled the system, framed the problem, picked a solution, and painted a vivid picture.

None of it matters if your organisation refuses to move.

Political savvy is the bridge.

It is the discipline that closes the Mobilise half of strategic thinking.

the set of mental disciplines leaders use to recognize potential threats and opportunities, establish priorities to focus attention, and mobilize themselves and their organizations to envision and enact promising paths forward.Watkins, Conclusion
Humble Inquiry
ch08

Lower learning anxiety, do not raise survival anxiety

The usual advice is to crank up fear of failure until you change.

The book says the opposite.

To learn Humble Inquiry, lower learning anxiety.

You need to feel the new behaviour is possible, safe to practise, and worth the discomfort of being clumsy for a while.

To facilitate new learning, we need to decrease learning anxiety.Schein, ch08
Strategic Thinking
Chapter 6

Political savvy starts with diagnosing power

Political savvy rests on one foundational idea.

Your business is a collection of powerful actors pursuing their own agendas.

To get anything done at the top, you must see your world through this political lens.

Skip it and you will be blindsided by people whose agendas you ignored.

the combination of ambitious people and ambiguous problems means that important decisions at the top (and externally) are often made because they are supported by winning coalitions of key decision-makers, or they are not made because there are blocking coalitions of opponents.Watkins, Chapter 6
Humble Inquiry
ch08

Slow down before you speak

The culture of do and tell rewards speed.

Humble Inquiry asks you to vary the pace.

Slow down enough to notice what is really going on before you react.

Speeding up feels productive but blinds you to the broader context you need to see.

By contrast, learning Humble Inquiry is not learning how to run faster but how to slow down just enough to observe carefully and take full stock of situational reality so as to ensure that the baton is not dropped.Schein, ch08
Strategic Thinking
Chapter 6

Identify the winning coalition you need to build

A winning coalition is the group of people who collectively hold the power to support your agenda.

Ask yourself: whose approval, support, or buy-in do I need for this to happen?

Find them.

Then map how to win each one over.

Without a winning coalition, even the best plan stalls.

identify potential winning coalitions – the people who collectively have the power to support your agenda – and think about how you will build those coalitions.Watkins, Chapter 6
Humble Inquiry
ch08

Ask yourself humble questions first

Before you act, run a quick inner check.

What am I thinking, feeling, and wanting right now.

On whom am I dependent.

Who is dependent on me.

With whom do I need to improve a relationship.

Inquiring of yourself is the gateway to inquiring of others.

Before leaping into action, it rarely hurts to ask oneself, What am I thinking, feeling, and wanting?Schein, ch08
Strategic Thinking
Chapter 6

Spot the blocking coalition before it forms

Just as important as finding allies is spotting the people who can kill your agenda by saying no.

A blocking coalition is a group whose combined opposition is enough to stop you.

Find them early.

Neutralise their concerns, offer trades, or reframe their choices before they unite against you.

Think too about potential blocking coalitions – those who collectively have the power to say no – and how you can avoid having opposition coalesce.Watkins, Chapter 6
Humble Inquiry
ch08

Practise in safe settings first

Real conversations are high stakes, so do not start there.

Practise the new skill in a safe space, ideally with people learning alongside you.

A group taking on the challenge together reduces the fear of disapproval and the loss of your old identity.

If we fear our group’s disapproval, the new learning often works best if the group takes up the learning challenge together.Schein, ch08
Strategic Thinking
Chapter 6

Consultation wins buy-in through active listening

Consultation is the first of seven influence tools.

People accept decisions they helped shape, even when the outcome is not perfect for them.

Active listening is its engine.

Ask genuine questions, paraphrase what you heard, encourage others to talk.

Listening is the most undervalued leadership skill.

Jeff Immelt, General Electric's former chief executive, has described listening as "the single most undervalued and underdeveloped business skill, especially in an age of increasing uncertainty and fast-paced change."Watkins, Chapter 6
Humble Inquiry
ch08

Run plus/delta reviews after meetings

After a meeting or project, gather the team and ask two questions.

What went well.

What needs to change.

The leader suspends rank norms and uses Humble Inquiry to draw out every voice.

Pair it with the improv rule of 'Yes, and' so people build on each other instead of blocking.

The plus/delta is a post-meeting variant of this process to highlight what went well (plus) and what did not go well and needs to change (delta).Schein, ch08
Strategic Thinking
Chapter 6

Social pressure leverages how people want to be seen

People behave consistently with their identity, prior commitments, obligations, and reputation.

Use this.

Get respected opinion leaders to commit first.

Frame requests so they feel consistent with the person's values.

Avoid asking anyone to act against their group or break a prior promise.

People tend to share values with the groups they identify with. They are virtually certain to resist if you ask them to engage in behaviour inconsistent with these values.Watkins, Chapter 6
Humble Inquiry
ch08

Try Yes, and instead of Yes, but

Borrowed from improv, the rule is simple.

When someone shares an idea, build on it with 'Yes, and' rather than tearing it down with 'Yes, but.' It explores and heightens the conversation.

It also resists your knee-jerk urge to judge and redirect.

“Yes, and” sets up the other person to deliver the punch line, to complete the story, to get the laughs. Starting with “Yes, and” in conversation builds on and reinforces, rather than negating or redirecting.Schein, ch08
Strategic Thinking
Chapter 6

Choice-shaping makes yes easy and no hard

Choice-shaping is influencing how people see their options.

Always try to offer a 'yesable proposition.' Broaden the pie when stakes are win-lose.

Narrow the frame when you fear setting a precedent.

Make the status quo feel unviable so people shift from blocking to negotiating over terms.

always try to offer "yesable propositions."Watkins, Chapter 6
Humble Inquiry
ch08

Become more mindful of your filters

Mindfulness means asking 'What else is happening here?' instead of rushing to fix the surface problem.

Notice your blind spots, biases, and immediate reactions.

Treat every conversation as something to observe before you intervene.

Taking the time to wonder What else is happening here? or What is different today? takes our minds off obsessing on a problem or challenge and helps us to broaden our perspective on that challenge.Schein, ch08
Strategic Thinking
Chapter 6

Entanglement pulls people further than they planned

Entanglement is moving people step by step.

Each small agreement becomes the new baseline for the next.

People who would never have agreed to a big leap often find themselves willing after a sequence of smaller commitments.

Start with shared diagnosis; agreement on the problem locks people into solving it.

by progressing step by step, you can get people to go to places they wouldn't go in a single leap.Watkins, Chapter 6
Humble Inquiry
ch01

Humble Inquiry is a stance you adopt, not a trait

You do not need to be a born humble person.

Humble Inquiry is an attitude you choose in specific moments.

Here-and-now humility is what you feel when you realise you need someone else to get the job done.

That recognition, not personality, is the entry point.

Even the most narcissistic arrogant characters can feel humble in a situation that they cannot understand or control.Schein, ch01
Strategic Thinking
Chapter 6

Action-forcing events kill delay

When many people must coordinate, one delay can cascade into total inaction.

Action-forcing events break the logjam.

Set deadlines, schedule review meetings, announce public milestones.

Pressure to act forces commitment where polite requests just get deferred.

Action-forcing events are approaches that get people to stop deferring decisions, delaying and avoiding the commitment of scarce resources.Watkins, Chapter 6
Strategic Thinking
Chapter 6

Alina Nowak walked into a political minefield

Alina Nowak was a strong operator, promoted to regional VP.

She built a smart plan for the EMEA region and presented it.

The corporate team pushed for more centralisation.

The country managers pushed back.

She realised she had walked into a minefield between two camps, and her positional authority could not save her.

"I've walked into a political minefield," she thought.Watkins, Chapter 6
Strategic Thinking
Chapter 6

At the top, you lead through influence not authority

Nowak's story shows what happens when you rise beyond positional authority.

You can no longer command.

You must persuade.

The lesson is uncomfortable for operators who dislike politics.

Embrace it anyway.

Politics is how ambitious people with ambiguous problems reach decisions.

Get over disliking it.

If you dislike politics, you must get over it. If it helps, think of what you are doing as building alliances to achieve important things.Watkins, Chapter 6
Strategic Thinking
Chapter 6

Use perceptual positions to build empathy

Perceptual positions is an exercise for sharper emotional intelligence.

See the situation as you.

Then see it as the other person.

Then see it from the balcony, as a neutral observer.

Shift between all three.

Empathy is not surrender.

It is seeing what you missed so you can choose a better move.

Practised with diligence, the perceptual positions exercise will enhance your emotional intelligence and hence your ability to leverage it and influence others.Watkins, Chapter 6
Strategic Thinking
Chapter 6

You can practise political savvy like a muscle

Political savvy is learnable.

Start by observing who has influence and why.

Note agendas, alliances, and sources of power.

Experiment with framing, choice-shaping, and sequencing in low-stakes settings.

Build a deliberate, diverse network.

Reflection and feedback will sharpen your instincts over time.

Political savvy often involves building and leveraging a network of relationships, within your organization or externally. Investing in developing and strengthening your networking skills, and building a diverse and strategic network of contacts, can help you become more influential.Watkins, Chapter 6
Strategic Thinking
Conclusion

Strategic thinking is trainable, not gifted.

Strategic thinkers are not born finished.

They are built.

Your capacity comes from three sources.

One is fixed: the natural ability you inherited.

The other two are yours to grow: experience and exercise.

Focus your energy on what you can actually change.

The rest is wasted wishing.

STC = Endowment + Experience + ExerciseWatkins, Conclusion
Strategic Thinking
Conclusion

Seek roles that reveal strategic thinking.

Talent alone will not carry you.

People need to see you think strategically.

Take on cross-functional projects.

Volunteer for high-visibility assignments.

Work for leaders who notice and reward big-picture thinking.

Strategic thinkers tend to get chosen for strategic roles.

That is not luck.

They engineer it.

It’s not who you know, it’s who knows you” is a basic tenet of network-building. It’s also a core part of strategic thinking.Watkins, Conclusion
Strategic Thinking
Conclusion

Make yourself visible as a strategic thinker.

Speak the language.

Link current issues to the bigger picture.

Ground arguments in solid analysis.

Offer a clear point of view before every meeting.

Ask the hard questions others avoid.

Reframe tired problems in fresh ways.

These small habits signal strategic capability to senior leaders who decide your future.

Speak like a strategic thinker : Use words and phrases that highlight your strategic-thinking ability, such as “strategic goals,” “root causes” and “competitive responses.”Watkins, Conclusion
Strategic Thinking
Conclusion

Neuroplasticity means practice rewires your brain.

Old science said brains stop changing in childhood.

New science says they never stop.

Neural pathways strengthen when you challenge them.

So disciplined practice of pattern recognition, systems analysis and the other disciplines physically reshapes your thinking.

Your brain responds like a muscle that grows with training.

It is possible to boost your brainpower to develop the six disciplines. This is due to neuroplasticity.Watkins, Conclusion
Strategic Thinking
Conclusion

Build a training plan for each discipline.

Pick exercises for each of the six disciplines and do them on a schedule.

Study the underlying principles.

Practice the techniques on real problems.

Seek feedback from people who are already strong.

Combine disciplines often, because they reinforce each other.

Treat it like a workout programme, not a one-time reading.

Build your own strategic-thinking training plan by doing combinations of these exercises on a regular basis.Watkins, Conclusion
Strategic Thinking
Foreword

Strategic thinking grows more valuable in an AI world.

Artificial intelligence is getting stronger at pattern recognition and systems analysis.

It can scan data and surface options faster than any human.

But it cannot frame the right question.

It cannot read a room.

It cannot build the coalition needed to implement a hard decision.

Those are human skills.

They are exactly what strategic thinking develops.

the six disciplines of strategic thinking described here will remain essential and perhaps even increase in importance as we move forwards.Watkins, Foreword
Strategic Thinking
Conclusion

Lead your team's strategic thinking.

Strategic thinking rarely happens alone.

Build a team that thinks strategically.

Explain the six disciplines to them.

Discuss each one in dedicated sessions.

Reward big-picture thinking.

Give them time and budget to experiment.

A team that practices together compounds the gains faster than any individual could alone.

encourage a culture of strategic thinking : Focus on creating a culture that values and encourages strategic thinking by role-modelling, recognizing and rewarding strategic thinking among your team members.Watkins, Conclusion
Strategic Thinking
Conclusion

Strategic thinking will decide who leads next.

The business environment keeps getting more complex, more uncertain, more volatile and more ambiguous.

In that world, the ability to think strategically is not a nice-to-have.

It is the core capability that separates leaders who get promoted from those who do not.

Make the investment now.

In this high-CUVA environment, your ability to think strategically will give your organization a durable competitive advantage.Watkins, Conclusion